CRM + SROI Tracker
The intelligence hub of a closed-loop ecosystem. Client mobile data, AI Counsellor sessions, and body vitals all flow into one system — triggering instant intervention alarms and generating the most defensible SROI evidence in the sector.
One Integrated Ecosystem
- ✓The CRM is not a standalone product — it is the intelligence hub of a closed-loop system that no other addiction technology delivers.
- ✓Client Mobile App → mood tracking, body vitals (sleep, activity, heart rate), and AI Counsellor sessions all feed data in real time
- ✓AI Counsellor → session transcripts, sentiment analysis, engagement frequency, and trigger patterns flow directly into the CRM
- ✓CRM → aggregates every signal, runs the relapse prediction model, fires instant intervention alarms to keyworkers when thresholds are breached
- ✓SROI Engine → calculates social value from real multi-source data — biometrics, session frequency, mood trajectories, housing and employment outcomes — not self-reporting or assumed proxies
- ✓The result: keyworkers are alerted in minutes, not weeks. Commissioners receive SROI evidence they can actually defend. And every part of the system makes every other part smarter.
The Problem It Solves
Addiction services are chronically underfunded — and everyone responsible for them, from councils to charities to private providers, is under pressure to prove that every pound spent is working. Meanwhile, keyworkers waste hours on manual reporting, data is siloed, and relapse often goes undetected until it's too late. The CRM + SROI Tracker fixes all three.
Client Journey Management
- ✓Referral intake and triage
- ✓Assessment recording: AUDIT, DAST, PHQ-9, GAD-7, CORE-10
- ✓Treatment planning and goal-setting
- ✓Session recording and key event logging
- ✓Outcome tracking through recovery stages
- ✓Discharge and aftercare planning
Automated SROI Reporting
For every £1 invested in addiction treatment, £2.50–£5 is returned to society through reduced offending, fewer NHS admissions, housing stability, and employment outcomes. The CRM automatically calculates SROI from client outcome data using established benchmarks (HACT social value bank, New Economy Unit Costs), generating commissioner-ready reports.
Relapse Prediction Engine
An ML model trained on engagement patterns flags clients at elevated relapse risk before crisis occurs. Factors analysed include session attendance, mood tracking trends, trigger frequency, and treatment adherence. Keyworkers receive prioritised alerts so intervention happens proactively.
NDTMS Compatibility
All client data maps to NDTMS (National Drug Treatment Monitoring System) fields. Reports can be generated in NDTMS-compatible formats, reducing the manual overhead of statutory reporting and ensuring data flows to OHID accurately.
Common Questions
What is SROI and why does it matter?▾
Social Return on Investment (SROI) quantifies the social value generated by addiction treatment. DTORS (Home Office) evidence shows £2.50 returned to society for every £1 invested in treatment. For commissioners, SROI reporting is increasingly required to justify continued funding and demonstrate value for money.
Is the CRM NDTMS-compatible?▾
Yes. The data architecture is designed to be compatible with NDTMS (National Drug Treatment Monitoring System) reporting requirements. Client records, treatment episodes, and outcome data map to NDTMS fields.
What assessment tools are built in?▾
AUDIT (alcohol use disorders), DAST (drug abuse screening), PHQ-9 (depression), GAD-7 (anxiety), and CORE-10 (psychological wellbeing). Assessment data feeds directly into treatment planning and outcome tracking.
How does the relapse prediction engine work?▾
The ML model analyses engagement patterns — session frequency, mood tracking data, trigger reporting, and treatment adherence — to generate a risk score. High-risk flags alert keyworkers proactively rather than reactively.
Can it integrate with existing systems?▾
Yes. We provide API endpoints for integration with existing case management systems, GP systems, and NDTMS reporting infrastructure. Custom integrations are scoped on a per-implementation basis.
Key Features
Closed-Loop Integration
Mobile app vitals, AI Counsellor sessions, and CRM data unified in real time.
Instant Intervention Alarms
Automated alerts fire the moment biometric or mood thresholds are breached.
NDTMS Reporting
Statutory reporting in NDTMS-compatible format. Reduced manual burden.
Automated SROI
Commissioner-ready social value reports generated automatically.
Relapse Prediction
ML risk scoring from engagement patterns. Proactive alerts.
Assessment Tools
AUDIT, DAST, PHQ-9, GAD-7, CORE-10 built in.
Mobile Integration
Client-facing app for mood, cravings, and trigger tracking.
Clinical Data Standards
DSPT-aligned architecture. Encrypted. Audit-logged.
On-Premise Deployment
AI model and data can be hosted entirely on your own secure servers. No cloud dependency.